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test. Coaching and mentoring can be effective approaches to developing employees. A number of employers use them to enhance the skills, knowledge and performance of their people, targeting specific skills and goals.

This factsheet offers a definition of coaching and mentoring, distinguishing between the two and emphasising the need to link with overall learning and development strategy. It looks at those typically responsible for coaching, both internal and external to the organisation, and how to develop a coaching culture. It also touches on the increasing use of AI as an option.